Refund & Returns Policy
At Muasegow, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund process under the following conditions:
Returns
- Eligibility: You can return items within 30 days of receiving your order. To be eligible for a return, items must be unused, in the original condition, and with all tags and packaging intact.
- Non-returnable Items: Some products, including personalized or custom-made items, may not be eligible for return. Please check product details before purchase.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to the original payment method.
- Shipping Costs: Shipping charges are non-refundable. You will be responsible for the return shipping costs, unless the item is faulty or incorrect.
How to Return
- Contact our customer service team to initiate the return process.
- Provide your order number and the reason for the return.
- Pack the item securely and send it back to us. We recommend using a trackable shipping service to ensure your return is received safely.
Exchanges
If you wish to exchange an item, please follow the same process for returns. We will send a replacement product once we receive and process your returned item.
If you have any questions or concerns about returns or refunds, feel free to reach out to our customer service team for assistance.